Frequently Ask Questions

What is the procedure and the requirements for importation into Kenya and clearance through Customs?

To import any commodity into Kenya, an importer will have to enlist the services of a clearing agent who will process the import documentation through Kenya Customs electronically on the Simba 2005 system and clear the goods on your behalf.

An import declaration fee (IDF) of 2.25% of the CIF Value subject to a minimum of Ksh. 5,000.00 is payable. Customs will assess duty payable depending on the value of the item(s) and the duty rate applicable

There are hundreds of clearing agents out there, why Polo?

The first thing when looking to engage a clearing agent is to investigate how long they have been in the business. The longer one has been in the business the more experience and the more established relationships with various authorities they have. Secondly larger, established clearing firms may seem more attractive and reliable, but they also have higher overheads and therefore have high prices too.

With Polo our prices are the most competitive in the market and we will endeavor to beat any quote. Upon signing a partnership agreement, Polo is ready to settle the charges at the port of entry then invoice you after cargo delivery. Finally, with Polo you deal with the general manager and directors directly and therefore get a truly personalized service.

What type of cargo does Polo handle?

All types of cargo from any country whether transit or local

Does Polo own transport facilities?


In how many countries is Polo present?

Kenya, Uganda, China, Tanzania and United Arab Emirates.

What services does Polo offer?

Freight Forwarding on Air & Sea Cargo, Global Sourcing, Consolidation, , Customs Brokerage, Transport, Import/Export Consultancy, Commission Agents

What documents are required for goods importation in Kenya?

The following documents are required for importation clearance in Kenya:

  • Letter of authority
  • Bill of lading
  • Commercial invoice
  • Packing list
  • Certificate of Conformity (if required)
  • Insurance (optional)
  • Import Declaration Form
  • Fumigation certificate (if required)
  • Health certificate (for food items)
What can I do to prevent delays and ensure a smooth process of the shipment?

Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepencies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)